Privacy Policy RDMParts.com

RDM Parts, located at Spoorstraat 3A 4054 MA Echteld, is responsible for the processing of personal data as reflected in this privacy statement. RDM Parts consists of RDM Parts B.V. and RDM Parts Beheer B.V.

Contact details:

• https://www.rdmparts.com/
• Spoorstraat 3A
• 4054 MA Echteld
• +31 (0)344-645675
• DirkJan Drost is the Data Protection Officer of RDM Parts He can be reached at d.drost@rdmparts.com.

Personal data we process

RDM Parts processes your personal data because you use our services and/or because you provide it to us yourself. Below is an overview of the personal data we process:

• Company name
• Legal form
• VAT number
• Chamber of Commerce number
• Website URL
• First and last name
• Gender
• Address details
• Phone number + cell phone number
• E-mailadress
• IP-adress
• Other personal data that you actively provide for example by creating a profile on this website, in correspondence and by telephone.
• Location details
• Data about your activities on our website
• Data about your browsing behavior across different websites (for example, because this company is part of an advertising network)
• Internet browser and device type
• Bank account number

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors who are under the age of 16. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at info@rdmparts.com and we will delete this information.

For what purpose and on what basis we process personal data

RDM Parts processes your personal data for the following purposes:

• Handling your payment
• Sending our newsletter and/or advertising brochure
• To be able to call or email you if this is necessary to provide our services.
  
• To inform you about changes to our services and products
• To offer you the opportunity to create an account
• To deliver goods and services to you
• RDM Parts analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.
• RDM Parts follows your surfing behavior on various websites, with which we tailor our products and services to your needs.
• RDM Parts also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Automated decision making

RDM Parts does not make decisions based on automated processing on matters that could have (significant) consequences for people. This concerns decisions that are taken by computer programs or systems, without a human being involved (for example an employee of RDM Parts).

How long we keep personal data

RDM Parts does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data: (Category)

• The tax authorities require us to keep our administration with your invoice, payment and order details for 7 years. After that, we only use anonymous data for internal reporting. You must also keep the invoices for your purchases, for example when your warranty expires.
• If you have registered for the newsletter or have given permission to receive personalized messages, we will keep that permission for 5 years. Even if you decide at some point that you no longer want to receive the newsletter or personalized messages, we will keep the withdrawal of your request. We do not store the emails you receive from us for longer than 60 days. So you don't have to worry that you will receive the same email from us more often. After that period, we only use your data anonymously for internal reporting.
• We keep data that we use to prevent fraud for a very long time. Not fun, but necessary.

Sharing personal data with third parties

RDM Parts does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. RDM Parts remains responsible for these processes.

Cookies, or similar techniques, that we use

RDM Parts uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. RDM Parts uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preference settings are remembered. These cookies are also used to ensure that the website works properly and to optimize it. We also place cookies that track your surfing behavior so that we can offer customized content and advertisements. On your first visit to our website, we already informed you about these cookies and asked permission to place them. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser. For an explanation, see: https://veiliginternetten.nl/themes/situation/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Overview of the cookies

Does RDM Parts do profiling?

RDM Parts does profiling in various ways.

At the start of our services, we try to predict whether you can meet your payment obligations to us. We do this based on internally available data (previous experiences) and externally available data about your payment behavior. The consequence of this may be that you are not allowed to purchase a service from us.

If you are a customer with us, we try to predict whether there is a risk that you will want to leave us again, for example if you often call our customer service and/or if you have indicated that you are (dis)satisfied with our services. As a result, we may approach you with an offer.

Depending on your consumption of our services, we try to predict which type of product you might be interested in. The result of this may be that you receive an offer from us that is in line with your consumption of our services. We try to create an interest profile of you based on the products you have ordered.

View, adjust or delete data

LU has the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by RDM Parts and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@rdmparts.com. To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. RDM Parts would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

RDM Parts takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@rdmparts.com