Returning parts?
Return Policy of RDM Parts BV - For customers within the EU
At RDM Parts, we strive to provide high-quality products and excellent customer service. We understand that situations may arise where you want to return an item. This return policy explains how and when you can return items and what our procedures are, in accordance with Dutch and European regulations.
Return Conditions
·
Return Period:
You have the right to return an item within 14 days of receipt without
providing any reason. This cooling-off period starts the day after you receive
the product.
·
Condition of Returned Products:
The item must be returned unused, undamaged, and in its original packaging,
including any accessories and documentation.
·
Exceptions:
Products that are custom-made or personalized cannot be returned. Items that
are sealed and whose seal is broken after delivery are also not eligible for
return.
How to Return an Item
Return
via Our Return Portal:
Visit our return portal Click Here. Follow the instructions to
register your return and generate a shipping label.
Return
Shipping Costs:
The cost for returning a package, when you drop it off yourself at a UPS
drop-off point, is set at €9.95 for 2024.
If you opt for a home or business pickup, the cost is €19.95.
These costs will be deducted from the refund amount.
Alternative
Shipping Method:
You are also free to choose your own shipping method and/or carrier. Make sure
the package is well-packed and send it to the following address:
RDM Parts
Attn: Returns Department
Spoorstraat 3A
4054MA Echteld
The Netherlands
The shipping costs for the return are the customer's responsibility unless it is a mistake or defect for which RDM Parts is responsible.
Return
Form:
You must print the return form, fill it out as completely as possible, and
include it in the box. This form is available via Return Form. . This helps us
process your return quickly and efficiently.
Refunds
Processing
Time:
Once we have received and inspected the return, we aim to process the refund
within 14 days. The refund will be made via the same payment method used for
the purchase.
Shipping
Costs:
In case of a full return (all items from an order are returned), the original
shipping costs will also be refunded. For partial returns, the shipping costs
will not be refunded.
Diminished
Value:
If the returned product has diminished in value due to handling beyond what is
necessary to establish the nature, characteristics, and functioning of the
product, we reserve the right to deduct this reduction from the refund amount.
Exchanges
If you want to exchange a product for another item, you must first return the original item following the procedure outlined above and then place a new order.
Warranty
For specific warranty conditions of our products, please refer to our General Terms and Conditions. We follow the statutory warranty provisions, where a product meets what you can reasonably expect from it.
Complaints and Disputes
If you have a complaint about our products or services, please contact us at info@rdmparts.com. We strive to respond within 1 business day and work together to find a suitable solution.
If we cannot resolve the issue together, you can submit your complaint to the Disputes Committee "Thuiswinkel" or the European Commission via the ODR platform (ec.europa.eu/consumers/odr).
Contact Information
For questions about our return policy, you can contact us via:
Phone: +44 1483 764467
Email: info@rdmparts.com
Address:
RDM Parts BV
Spoorstraat 3A
4054 MA Echteld
The Netherlands
This return policy is in accordance with the European Directive on Consumer Rights (Directive 2011/83/EU) and the Dutch Distance Selling Act.
Return Policy for Customers Based Outside the EU
At RDM Parts, we strive to provide high-quality products and excellent customer service. We understand that there may be situations where you wish to return an item. This return policy explains how and when you can return items if you are a customer outside the EU.
Return Conditions
·
Return Period:
You have the right to return an item within 14 days of receipt without
providing any reason. This cooling-off period starts the day after you receive
the product.
·
Condition of Returned Products:
The item must be returned unused, undamaged, and in its original packaging,
including any accessories and documentation.
·
Exceptions:
Products that are custom-made or personalized cannot be returned. Items that
are sealed and whose seal is broken after delivery are also not eligible for
return.
Return
Process:
Customers outside the EU cannot use our return portal. You must return the
items at your own expense using a shipping method of your choice. Please ensure
the package is securely packed and send it to the following address:
RDM Parts
Attn: Returns Department
Spoorstraat 3A
4054 MA Echteld
Netherlands
Shipping
Costs and Duties:
The costs for returning the shipment are the responsibility of the customer.
Additionally, any taxes, import, or export duties that may apply to the return
shipment are the responsibility of the customer. Ensure that all necessary
documentation is included with your shipment to avoid delays or additional
costs.
Return
Form:
You are required to print the return form, fill it out completely, and include
it in your shipment. The form is available at the following link: Return Form. This helps us to process your
return quickly and efficiently.
Required
Documentation for Export:
When returning an
item, please include the following numbers on the shipping documents to
facilitate customs clearance:
- VAT Number: NL8232.386.72.B01
- EORI Number: NL823238672
Condition
of Returned Products:
The item must be
returned unused, undamaged, and in its original packaging, including any
accessories and documentation.
Refunds
Processing
Time:
Once we have received and inspected the return, we aim to process the refund
within 14 days. The refund will be made using the same payment method that was
used for the purchase. Please note: any shipping costs, taxes, or duties paid
during the return process will not be refunded.
Reduced
Value:
If the returned
product has diminished in value due to use beyond what is necessary to
determine the nature, characteristics, and functioning of the product, we
reserve the right to deduct this reduction in value from the refund amount.
Exchanges
If you wish to exchange a product for another item, you must first return the original item according to the procedure outlined above and then place a new order.
Contact Information
For questions regarding our return policy for customers outside the EU, please contact us:
Phone: +44 1483 764467
Email: info@rdmparts.com
Address:
RDM Parts BV
Spoorstraat 3A
4054 MA Echteld
Netherlands